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Use AI to create dynamic message templates from a base template.

A lot of times in Customer Support scenarios we have to send the same message template to the same customer which isn't ideal. I think it would be really cool if a customer could input a base for a template and then AI could sent out the same mess...
about 3 hours ago in Message templates 0 Backlog

Custom Role and Permissions at the Company Level

The ability to give custom admin access without giving full company permissions.
5 days ago in Admin Experience 0 Backlog

API endpoint to query Live Dashboard metrics

No description provided
12 days ago in  0 Backlog

Salesforce Plugin: Support "Log as email"

Right now the native Salesforce sidebar plugin supports a "Create Task" feature. It would be helpful to also include a "Log Message as Email" feature to allow my team to log specific messages to Salesforce as Emails via the plugin (rather than as ...
14 days ago in Existing integrations 0

More granular permissions for rule creation

Ability to have more granular permissions when it comes to "rule creation". It would be important to have some rule templates/rule types that certain users can create

Add "source inbox" to the event payloads for Move events

As a developer I sometimes need to see the source inbox of a move (i.e. see which inbox a conversation was moved from in addition to the inbox it was moved to.

Allow developers to create new "Send to <integration>" rule actions

As a developer, I would like to create a "Send to <my-integration>" rule action. Today it's possible to create an Application Webhook to subscribe to all events in an account of a given type (this is great for use cases like logging metrics ...

CSAT link expiration

Set a duration after which the survey is not accessible
25 days ago in CSAT - Customisation - Survey 1 Backlog

Comment-triggered transitions for conversation stages

No description provided
26 days ago in Conversation Stages 0 Backlog

API-triggered transitions for conversation stages

No description provided
26 days ago in Conversation Stages 0 Backlog