All ideas

When I @mention someone in an email, I would like the user's contact to be automatically added as a recipient or at least given the option to tag them in the body to make specific call outs.

As an Admin, I want to be able to create a rule and immediately see how it impacts my inbox while I am creating the rule, so that I don't need to wait a few days to better understand whether it's behaving in the way that I need it to behave. Pleas...

Ability to access calendar in the Front mobile app for iOS and Android

Compose messages and summarize conversations using AI.

It'd be great to be able to convert a Date dynamic variable into a custom date/time format string, e.g. "MMM YYYY"

The ability to use AI to train the chatbot on Knowledge Base / Help Center material, and then for the chatbot to use this information to automatically respond to chat visitors would be extremely powerful for deflection.

Today, internal KBs can only be accessed by users logged in to Front. External KBs can be accessed by anyone with the link. We do not support custom authentication for readers to access either of these KBs.

Our team uses branching rules to route conversations to the correct workflows, but once messages enter a branch, there is no option to distribute workload evenly. This creates uneven assignment, unassigned emails, and extra manual queue management...

Today, the order in which articles appear in a KB depends on when they were last modified. Users are unable to manually update the ordering. This feature would allow users to change the order in which articles show up.