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339 VOTE

Mobile support for calendar

Ability to access calendar in the Front mobile app for iOS and Android
over 3 years ago in Mobile 16 Launched
183 VOTE

OpenAI / GPT integration for Front

Compose messages and summarize conversations using AI.
almost 2 years ago in Composer 9 Launched
124 VOTE

AI-powered chatbots for Front Chat

The ability to use AI to train the chatbot on Knowledge Base / Help Center material, and then for the chatbot to use this information to automatically respond to chat visitors would be extremely powerful for deflection.
over 1 year ago in Chatbots 6 Launched

[KB access control] Enable external login access for knowledge bases

Today, internal KBs can only be accessed by users logged in to Front. External KBs can be accessed by anyone with the link. We do not support custom authentication for readers to access either of these KBs.
over 1 year ago in Knowledge Base 7 Launched

Knowledge Base / Help Center

The Front Knowledge Base allows teams to create, organize, and publish a library of information to provide dependable resolutions for common or complex inquiries. The Front Knowledge Base includes a customizable site that allows customers and/or t...
over 2 years ago in Knowledge Base 3 Launched

"Move message to a new conversation" rule action

The ability to create a rule to split conversations will be useful for users that utilize the conversation threading option and have some recurrent emails arriving on the same thread for different reasons. Today customers are forced to split those...
over 1 year ago in Workflows 3 Launched

CSAT: Customize text in survey page

Ability to customize text in Customer Satisfaction surveys.
over 3 years ago in CSAT - Customisation - general 11 Launched

Ability to reorder articles manually in the knowledge base

Today, the order in which articles appear in a KB depends on when they were last modified. Users are unable to manually update the ordering. This feature would allow users to change the order in which articles show up.
over 1 year ago in Knowledge Base 3 Launched

Manage teammate Groups via API

Create endpoints on the Front public API to manage teammate Groups.
about 2 years ago in Teammate Groups 3 Launched

Company wide tags

Today tags are Team-specific. Companies with multiple Teams have to use a distinct *Urgent* tag. Those tags show up as duplicates in rules, analytics, etc. It also means that when a conversation is moved from Team A to Team B, we strip all existin...
almost 4 years ago in Workspaces 3 Launched