All ideas

Showing 19

Knowledge base article export

Ability to export knowledge base articles

almost 2 years ago in Knowledge Base 2 Already available

Rules for Discussions

Adding the ability to apply rules to Discussions in the same way rules can be applied to messages in inboxes. A new trigger for "discussion is added" or something along those lines so we can auto-tag/assign/archive discussions following the same w...

over 2 years ago in Workflows 1 Already available

33 VOTE

Improved notifications when new Front Chat messages are received

Improvements to further differentiate Front Chat notifications from notifications for other channels like email

over 3 years ago in Live Chat 0 Already available

15 VOTE

Knowledge Base Analytics

Must be able to review and improve content and see how cards are being used.

over 1 year ago in Knowledge Base 0 Already available

10 VOTE

Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely

over 1 year ago in Knowledge Base 3 Already available

3 VOTE

SSO for Gated Knowledge Base

Customer wants to utilize Gated KB for internal employees that are not Front users. SSO makes this much easier to maintain.

7 months ago in Knowledge Base 0 Already available

8 VOTE

Ability to select which conversations they want to merge without having to have the conversations next to one another

"We need the ability to select which conversations we want to merge without the conversations having to be listed right next to each other."

almost 2 years ago in Merge / privacy leaks / threading 2 Already available

3 VOTE

Analytics - Hourly breakdown of assigned chats

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/

9 months ago in Insights 0 Already available

13 VOTE

Add mobile SDK for Front Chat

No description provided

over 3 years ago in Live Chat 1 Already available

6 VOTE

Notify action to rule templates

Adding a "notify" action to rule templates in the new rule library

almost 2 years ago in Notify 0 Already available

Please enter your email address

FILTER BY CATEGORY