It should be possible for a company admin to create a company wide contact whitelist so teammates cannot accidently mark important contacts as spammers.
Syncing our Front contacts with Dialpad would eliminate the need to update two systems. We could then focus on maintaining our Front contacts as our single source of truth. This will help our team focus on what matters most: interacting with our h...
To: email address to default to most used in Search
In the To: section when I start typing "dispatch" I want the first dispatch email that shows up to be dispatch@company.com, it doesn't even show up when I type "disp" I'm required to type "dispatch@co" to get it to appear. .
Reassign custom fields pointing to a teammate to another user
Today when a user is disabled, the account remain assigned to that user in Accounts. If their manager remembers that there are accounts assigned to a departed user, they will give me a back up user or a lits of user to re-assign accounts to. To co...
Ability to select multiple messages under Conversations list on Contact sidebar
Allow the selection of multiple messages under Conversations in the Contacts sidebar. Render the same options as when selecting multiple messages in search results. In particular, allow merging those selected messages.
Instagram contacts are identified by there handle @user. In Front this is okay as a unique identifier on the Contact, however when a customer is syncing contacts with Pipedrive and using the Pipedrive plugin to create and lookup contacts from Inst...
External ID can be set when you create an account but afterwards there is no way to update it, this would be incredibly helpful if we could update the external id.
Disable hidden mailboxes sync to Front contacts or make it optional
If the mailbox is hidden from the Global address list, it will not show in Outlook's address book, and will not populate in the "To" field if you draft a new message.
But despite the mailbox being hidden, if Outlook directory sync is enabled in F...
Ability to set a Primary Email & Phone for our Front Contacts
This would help our team set up our customers with their preferred email & phone number for certain communication. This would still allow us to still have additional emails and phone numbers available for our team to better help our customers....
When sharing a draft or adding participants to an email, it would be great to have a Suggestions list that can be edited. Ideally individuals or contact groups could be added.