Other channels

When sending messages through the Front API through the Twilio SMS channel, Twilio's smart encoding feature is turned off. (Smart Encoding in Twilio automatically replaces special Unicode characters with GSM-7 equivalents to reduce message length ...

When a user clicks on the 'post' link we show on an inbound Instagram message we don't bring them to the full post but instead just the media content (so it's kinda like a preview). It would be nice if Front linked directly to the Instagram post m...

Automated prompts from Meta Business Suite shall be supported by Front, regardless of if it is an organic direct message, or automatically prompted by a running ad.

Currently the support forms only only allow text boxes. It would be very useful to allow drop-down boxes so that customers could choose from a selection of (assessments in our case) that they need with so we can route the incoming support request ...

We want to authenticate our customers when they create a support ticket on our contact form. The best implementation for this in our organisation would be to have a login-controlled support form page similar to the existing login-controlled KB tha...

Currently today, we only support comments and direct messages in fb messenger. However, messages originating as Facebook messenger/lead ads are not syncing in Front. This would be helpful to capture more inbound communications/opportunities.

Front being an all in one platform without having to subscribe to a partner solution for calls

When using Front to send SMS through Dialpad, sometimes customers will provide landline phone numbers instead which result in delivery failures. There is no clear way to get alerted when sending fails.

When our customers send audio messages, they are received as downloadable files, rather than allowing us the option to play them directly within the chat interface, as is standard in WhatsApp. Also, the file opens in a new tab rather than staying ...

Add a tag to an individual message within an SMS thread