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Mention or tag users in social media posts

Allow Front users to mention people when posting responding to comments on Instagram, Facebook, and other social media channels. From customer: Our primary goal is to increase engagement directly on the posts. Shifting conversations to DMs would s...
almost 1 year ago in Existing integrations 0 Backlog

Keyboard shortcut: highlighting words

Just convenient.
over 1 year ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog

Keyboard shortcut: merge conversations

No description provided
over 1 year ago in Keyboard shortcuts / Triage - get to inbox 0 0 Backlog

Meeting Times on Calendar Below 15 Minutes

Allow customers to book times with you below 15 minutes (a 10 minute meeting for example)
6 months ago in Schedule - manage your calendar 0 Backlog

Make a Calendar Appointment Tentative until Confirmed by Organizer

In the Front Scheduling Links, the ability to make a "meeting request" instead of booking directly so that the organizer/Scheduling Link owner needs to confirm the meeting first
6 months ago in Core Product Experience 0 Backlog

Return search results where matches are all in the same message (and not split in the conversation)

Description: When searching for multiple keywords, Front returns conversation where the keywords can be in different messages in a conversation. Request: Have an option to return results where all the keywords are in the same message, but not nece...
about 3 years ago in Matching 1 Backlog

Support for Embedded, tab-enabled Tables/Forms in Templates

Why Tables/Forms? Forms provide a more efficient method of entering structured data. Forms also reduce errors and encourage data consistency. Desirable Tables/Forms Features Inserting a Table, using the same style of 'Insert Table" interface found...
over 1 year ago in Message templates 0 Backlog

No default selection of send channel when creating draft

No description provided
over 1 year ago in Composer 0 Backlog

Duration-type dynamic variables & custom fields

Introduce duration fields in rules to power time-sensitive workflows. For example: Add a "SLA target" custom field on the account to support a customer-specific SLA targets Have a "contract renewal date" custom field and use dynamic variable to fi...
about 3 years ago in Smart rules 0 Backlog

Return search suggestion matching exactly query when quotation "" are used

Typing "fee" in the search bar should return only or at least at the top, suggestions for "fee" and not more like "feedback". Should be the case for tags at least.
about 1 year ago in Suggestions 0 Backlog