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Ability to see holistic context for SLA activities

When checking an SLA activity (e.g. in the right hand sidebar) such as the SLA Breach tag being applied, it would be useful to see additional contextual information such as: Whether the breach occurred within/outside business hours Whether the con...
6 months ago in Insights 0 Backlog

Quote comment support on mobile

No description provided
over 1 year ago in Comments / @ mentions / Mobile 0 Backlog

Allow admins to disable Report Phishing option

Typically a "Report Phishing" button is a cybersecurity function that goes to the IT team or Security team or a 3rd party cybersecurity partner. Currently, the report phishing button only reports to Front. Requesting the ability to turn this off.
over 1 year ago in Resource access settings 1 Backlog

Change order of team workspaces

Ability for users to reorder Team workspaces in their sidebar
about 4 years ago in P1 navigation - left pane 1 Backlog

Make it easy to reset default style in composer

No description provided
6 months ago in Compose - write efficiently with quality 0 Backlog

Microsoft Copilot integration

https://www.microsoft.com/en-us/microsoft-365/business/copilot-for-microsoft-365
about 1 year ago in New integration requests 0 Backlog

[context] Customizable templates for AI compose

When using AI compose, I want to have more granular control over the template, including whether or not to include a closing signature.
over 1 year ago in AI / AI compose 0 Backlog

Language support: Polish

Grammar checking in emails in Polish. Autocorrection working the same as in gmail. The whole system translated to Polish
over 1 year ago in Client Platform 0 Backlog

AI Reporting Insights: Copilot for Front Conversations

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...
about 1 year ago in AI / Insights 0 Backlog

Dialpad SMS - Send text message to multiple clients

This feature is available with twilio SMS, but it would be very useful to send the same text message to many clients and have each one sent separately in a different conversation. Similar to the way sequences work, but with text. We run a service ...
over 1 year ago in Developer Platform 0 Backlog