Snooze until a specific date and time
Problem
Snooze options are limited to durations (e.g., 1 day, 3 days) rather than specific dates or times.
Request
Allow snoozing conversations until a specific date and time (e.g., the day you return from vacation) instead of only relative durations.
Agreed, a custom snooze for a set date would be really helpful.
The current feature allows a custom snooze that is relative to the current date, or to reopen on a specific day of the week.
Being able to snooze tickets to a fixed date in the future unlocks a lot of workflows where a ticket cannot be answered until a set point in time e.g. end of a personal vacation, after an event, at the end of reduced service period (e.g. Christmas)