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Custom table in Analytics

Ability to create a custom tables in Analytics by selecting metrics used, columns and lines content.
almost 2 years ago in Analytics - Widgets - Tables / Analytics Exporting Data 0 Backlog

The Ability To Add Document Attachments To Contact Details within Front

This would help our customer support team have any customer agreements, signed forms, and etcetera easily available within Front. By simply going into the contact details and clicking +add under the attachments section. : )
over 1 year ago in Contacts 0 Backlog

Variable/tag for displaying assigned teammate's name within a message

Many times we answer messages on behalf of our colleagues. In these cases, we manually change the name within the signature into the name of the assigned colleague for who we are answering the e-mail. Front has the option to make signature templat...
over 1 year ago in Core Product Experience / Signatures 0 Backlog

Return search suggestion matching exactly query when quotation "" are used

Typing "fee" in the search bar should return only or at least at the top, suggestions for "fee" and not more like "feedback". Should be the case for tags at least.
11 months ago in Suggestions 0 Backlog

Ability to recover deleted KB Articles

Customers can spend a lot of time putting together KB articles. Deletions can always happen by accident and right now we do not offer a method for easy recovery. It would be nice if customers had a grace period where they could reverse any deletio...
11 months ago in Knowledge Base 0 Backlog

Set a default font

No description provided
over 3 years ago in Mobile 1 Backlog

Access runbooks, SOPs, checklists in the conversation

Often times, our staff needs to reference checklists and SOPs that guide them on how to resolve a customer request or to perform an assigned task that came into a shared inbox. Often times our teams have to go to an outside system to find the SOPs...
6 months ago in AI / AI runbooks / Collaborate - work together seamlessly / Linked conversations 0 Backlog

O365 / Azure encryption integration

For messages sent/received with O365's native encryption feature, allow the content to be decrypted and viewed without leaving Front. Similarly, allow encrypted messages to be sent from Front which can be decrypted by appropriate O365 users.
almost 4 years ago in Security 0 Backlog

Ability to save the view - Expand or Collapse within a conversation

Currently the view of email that comes into a conversation defaults to Expand All, and for each conversation users has to go and collapse all, to see each email entry in that conversation. Could there be a feature enabled that allows each user to ...
over 1 year ago in Core Product Experience 0 Backlog

Default sending field to BCC for an inbox

Suggestion to have bcc field as default when creating message (new or forwarding, replying)
over 2 years ago in Composer 1 Backlog