Option: Do not automatically subscribe a teammember
Currently, when a team member responds to an email, it automatically subscribes them. Therefore, the 'shared with me' inbox is rising in volume rapidly. I would like to see the option to turn this off.
Having the ability to insert link from composer in Facebook channels
We don't have the ability to insert links from composer in Facebook channels in the same way we have for email. This necessitates customers to add long hyperlinks in their responses with no way to shorten them
For messages sent/received with O365's native encryption feature, allow the content to be decrypted and viewed without leaving Front. Similarly, allow encrypted messages to be sent from Front which can be decrypted by appropriate O365 users.
I think it would be important that drafts created with another email client (e.g. Gmail) could be synchronised in Front. This would allow us to avoid having to change clients several times a day.
External ID can be set when you create an account but afterwards there is no way to update it, this would be incredibly helpful if we could update the external id.