All ideas
Sort by:
Trending
Status:
Backlog
Showing 1790
1
VOTE
8
VOTE
Disable 'Track sent emails' setting for all channels
Our "seen" tracker tell users when an email has been read by the recipient. It can be disabled for a given channel if it is regarded as too intrusive, however, this is not scalable if an admin wants to ensure it is disabled across all channels. We...
0
Backlog
2
VOTE
8
VOTE
2
VOTE
Use AI to create dynamic message templates from a base template.
A lot of times in Customer Support scenarios we have to send the same message template to the same customer which isn't ideal. I think it would be really cool if a customer could input a base for a template and then AI could sent out the same mess...
0
Backlog
3
VOTE
Dynamically Display Knowledge Base Articles based on custom fields
Once or if we support the ability gate Knowledge Base behind a login page, then the Knowledge Base could dynamically show articles based on the user's custom fields tied to their account. For example, if a school provides a Knowledge Base to paren...
0
Backlog
3
VOTE
3
VOTE
4
VOTE
4
VOTE
Ability to add tags to both contacts and accounts (like conversation tags)
It would be helpful to be able to add tags across contacts and accounts, similarly to how we can tag conversations. This would be especially helpful if we could create dynamic contact lists based on these tags or other custom fields.
0
Backlog