ADD A NEW IDEA

All ideas

Showing 1685

Add a "Select all" option in tag filters for Analytics

When you want to report on all tags except a few, you can Select all > deselect the few you don't want.
over 1 year ago in Insights 1 Backlog

Hide my auto-responder messages from conversation threads

No description provided
over 3 years ago in P3 display 1 Backlog

List Picker Message Support for Whatsapp

List Picker Message Support for Whatsapp. Currently we do not support and they do not get imported as a result.
11 months ago in WhatsApp 0 Backlog

Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
over 1 year ago in Permissions / Rule management 1 Backlog

Duplicate existing Dynamic Object

I have an existing Dynamic Object that I want to duplicate because I want to create many DO with similar configuration with small differences between them. That would be nice to have.
11 months ago in Dynamic objects 0 Backlog

[accuracy] See more similar conversations

It would be helpful if we could: flag suggested conversations that were not helpful (more often than not, there's at least 1 irrelevant suggested similar convo) have the AI generate more similar conversations if possible (when the user flags one o...
5 months ago in AI / AI similar conversations 0 Backlog

[UX] Better conversation preview for Similar Conversations

I wish to better understand if a similar conversation is a good one, so I can open it up and get the answer I need. I need to quickly see what a conversation is about. What about seeing a Similar Conversation answer, which is a text saying why thi...
5 months ago in AI / AI similar conversations 0 Backlog

automation that detects CC info and other sensitive patterns through a one-click setting

over 1 year ago in Compliance & security 0 Backlog

New themes

Can we have more theme features like Outlook and Google has?
over 1 year ago in Client Platform 0 Backlog

Turn off ability to edit the subject

No description provided
5 months ago in Admin Experience 0 Backlog