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Microsoft Copilot integration

https://www.microsoft.com/en-us/microsoft-365/business/copilot-for-microsoft-365
11 months ago in New integration requests 0 Backlog

Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
almost 2 years ago in Permissions / Rule management 1 Backlog

AI Reporting Insights: Copilot for Front Conversations

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...
11 months ago in AI / Insights 0 Backlog

Bulk Update Inbox Name

Give users the ability to bulk import and update inbox names
11 months ago in Bulk updates 0 Backlog

Integration with Jira Data Center

have email notifications in Front produced by Atlassian to connect to the objects in Jira/ServiceDesk to do updates like: add comments to the task (internal, public) update assignee update watchers Be able to link an existing conversation in Front...
almost 2 years ago in New integration requests 0 Backlog

Tags on calendar events

Ability to add tags to events on the calendar.
over 2 years ago in Managing/Updating Events 0 Backlog

Blocked account filter for admins

Dear Front Community, As an operations tool administrator, I periodically need to identify and remove blocked user accounts from our system. To streamline this process, I am requesting a feature enhancement for our application. Specifically, I ...
6 months ago in Admin Experience 0 Backlog

Granular setting to only show calendar notifications

Notification setting that only allows calendar notifications and mutes all other types of notifications
almost 2 years ago in Notifications 0 Backlog

automation that detects CC info and other sensitive patterns through a one-click setting

over 1 year ago in Compliance & security 0 Backlog

New themes

Can we have more theme features like Outlook and Google has?
over 1 year ago in Client Platform 0 Backlog