All ideas

When you have an OOO reply on, Front thinks the email that was sent in is read. It would be better to remain unread since it is just an automatic reply.

Currently we fail to import messages if the message contains a file over 25MB. However, it would be nice if we dropped the attachments that are too large, and still imported the message text. When this happens we should also display some type of w...

The use case is to have that context of whether AI was used when interpreting Smart QA results.

At the moment, our Analytics paradigm is that you report based on context at event time (or events happening within the Analytics segment). After that segment is closed you cannot update that data anymore. For instance, you cannot add a tag and re...

This feature is available with twilio SMS, but it would be very useful to send the same text message to many clients and have each one sent separately in a different conversation. Similar to the way sequences work, but with text. We run a service ...

Our customer's marketing team requires Calibri 16 as a company-wide font. Today, they have to copy text in Calibri 16 from a word doc, then manually paste and save it as a font in Front.

Integrate PipeDrive with Front

In a situation where I have 7 subsidiaries of Front.com with unique contact lists it would be awesome to be able to identify that a person is associated with a particular location for attribution purposes

We would like to get a metric that captures the average time from when the conversation was assigned to a team member to the time of their first reply. Assigned Time to First Reply Time average. Some of our customers respond late at night outside ...

Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.