All ideas

We would need to be able to test SLA rule on some conversations. Same as we can do with other rules set up. It will help to understand why one the condition set up does not work specially when you have lots of conditions and words.

When we send emails from Front, y'all are inserting some HTML for the tracking pixel at the bottom of them like this: <img src=3D"https://app.frontapp=.com/api/1/noauth/companies/46f9519e86737210e538/seen/msg_2663shay/han_7pxi= aai/18b90fec.gif...

I want the badge on my desktop and mobile app to display total number of open conversations, rather than either shared or personal.

Make sure customer data is not being stored indefinitely and unnecessarily by automatically hard-deleting conversations that have been in the trash for 7 days. This is already possible today, but only by activating the data retention policy featur...

Anyone that wants a quick/convenient way to cc people to an email while typing out message, this is currently a feature in gmail

This would be a helpful feature that would prevent the need to create new rules.

Add a chat widget landing page when visitor opens widget that offers different resources such as ability to start a chat conversation, view previous chat conversations, view Help Center articles, submit a CSAT rating, and more.

As an API user, the ability to create batches of resources, specifically Tags and Contacts, would be very helpful. I regularly hit my API rate limit when trying to migrate large groups of Contacts into Front

Use Vonage like Twilio to connect into WhatsApp. I'm not sure if this would be worth exploring as we look at expansion in Europe. Client in Germany brought this up.