ADD A NEW IDEA

All ideas

Showing 1704

Merge conversations rule action

No description provided
over 3 years ago in Rule actions 0 Backlog

[language] Similar conversation to support more languages

Situation: Similar conversations only supports English because the embedding are in english for now. Request: Support more languages
5 months ago in AI / AI similar conversations 0 Backlog

Get notification when someone reacted to your comment

It is a good idea to add the ability to get a notification when someone reacts to your comment. Sometimes users reacted with a Like instead of answering you. In this case, you can miss the positive reaction to your comment as there are no notifica...
11 months ago in Comments / @ mentions 0 Backlog

Keyboard shortcut: backspace for archiving a conversation

No description provided
almost 2 years ago in Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Ability to create account lists dynamically

I'd like to be able to create lists of accounts (especially dynamic lists based on values from custom fields, etc.)
almost 2 years ago in Contacts 0 Backlog

Ability to include dynamic variables in scheduling links

Have the scheduling link URL be customizeable with variables
over 2 years ago in Scheduling Links 0 Backlog

Report Phish | ProofPoint Phishing Alarm/Report Phish Extension

This extension is used by many companies and by ours. It is integrated in our Microsoft 365 suite. When we have deployed Front, it makes the Phishing of an email more of a challenge to our workers as they need to go through many unsecure hoops to ...
almost 2 years ago in New integration requests / Security 0 Backlog

[activation] Option to stop the daily email notification

Situation When admins are setting up an AI tagging rule, they receive daily email notifications informing them of new message samples that need validation. However, in cases where they either do not complete the training process or no longer requi...
5 months ago in AI / AI tagging 0 Backlog

Allow users to set primary email/phone number for contacts

When a contact has multiple emails (or phone numbers), being able to indicate the primary email/phone.
about 2 years ago in Contact data model 1 Backlog

Ability to verify chat visitor identity using fields besides email

Currently the Chat SDK allows you to verify chat visitor identity using email only. This would allow you to verify chat visitor identity using other fields like phone number or user ID.
about 2 years ago in Live Chat 0 Backlog