All ideas

When a contact has multiple emails (or phone numbers), being able to indicate the primary email/phone.

Show the article category when searching for the article. Right now it only shows once you're clicked into the article.

(For internal knowledge base use case) - Allow us to update processes ahead of time and launch when ready

With the Analytics full events export, the Subject field is described as "Subject of the conversation" according to the documentation. This field is derived from the messages of each conversation, more specifically the last message of a conversati...

Ability to insert a block of code in an email body correctly either through copy pasting.

It would be very useful to be able to add headers to messages sent via a custom SMTP server.

Having the ability to compose a conversation from a prompt. E.g. Send a holding reply Tell them that I'm ok to meet Monday 2 pm Thank you for the feedback It's almost like a message template, but more dynamic.

Is there any way I could allow meeting links to generate custom names once a person schedules a call? With the brackets or something else? It would be really helpful if the meeting name would automatically change to something like <User/Client ...

This would be incredibly beneficial to summarize the content of a discussion. I work within a multi-lingual team so it would also be great to summarize and translate a conversation as the current "Summarize with AI" does with email threads