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Tags and message templates - bulk import via CSV

Import tags and message templates via CSV
almost 2 years ago in Core Product Experience / Tags 1 Backlog

[scale] AI tagging for individual inboxes

No description provided
9 months ago in AI / AI tagging 0 Backlog

Ability to hide all comments from a conversation

Ability to toggle a view so that you can only see the email messages and not the internal comments.
about 2 years ago in Comments / @ mentions 0 Backlog

Create & view events from ICS files

No description provided
over 3 years ago in Create New Event 10 Backlog

Add "Time of the day is" as Rule Trigger

The existing time criteria all exist as conditions to rules rather than triggers. For an overnight coverage use case it would be extremely helpful to have a time-based trigger be capable of taking action on a conversation. "When the clock strikes ...
about 1 year ago in Time-based options 3 Backlog

Display email address for failed sent message

When a message sent to a group fails, display which recipients the delivery failed for. Currently this is not displayed in the UI
about 2 years ago in Core Product Experience 3 Backlog

Separate out Conversation Delete / Mark as Spam in Roles & Permissions

It would be helpful to separate out the checkbox for Conversations - delete / mark as spam, as deleting could have negative consequences for a shared inbox that we'd like to prevent, while marking as spam is really an action of a different nature ...
19 days ago in Conversation/inbox permissions 0 Backlog

Keep calendar reminder notifications visible until manually dismissed

Make calendar reminders more obvious either visually or with sound.
almost 4 years ago in Event notifications 3 Backlog

[action] Auto Correct or suggest spelling and grammar suggestions

Context: Since we deprecated the Grammarly integration, customers can utilize Front's AI compose, which has grammar and spelling suggestions. Request: Would be ideal to either have auto-correct on email, (but also comment ideally) auto-suggestions...

[granularity] AI summary at the contact and account levels

See a summary of conversations with a specific contact See a summary of conversations with a specific customer/account review all email correspondence with the client account list all references to the word 'transfer pricing' with date, subject he...
8 months ago in AI / AI insights / AI summary 0 Backlog