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Disable dynamic variables within composer

Remove '{{ }}' function from the composer so it can be used in the email body
about 2 years ago in Message templates 1 Backlog

Setting to always show CC line when composing a message

No description provided
over 3 years ago in Message headers / metadata 0 Backlog

Display Most Recent Email Sender in Inbox Preview

Currently, the name that appears on the top row preview of a new email in an inbox is always the person who authored the first email, followed by who sent the most recent email in the chain (if there is space). Is there a way to customize this? Or...
almost 2 years ago in Core Product Experience 0 Backlog

[Import] Knowledge base external integration with Wordpress

Integrate articles from Wordpress site to Knowledge base articles
about 1 year ago in Knowledge Base 0 Backlog

WooCommerce integration

No description provided
over 3 years ago in New integration requests 0 Backlog

API method to permanently delete conversations

No description provided
over 3 years ago in Resources 0 Backlog

Allow contact lists to be copied/duplicated

It'd be great to be able duplicate a contact group from one team to another (or to/ from the whole company), to save manually re-creating a contact group or multiple contact groups. It's currently not possible to change access levels - if a group ...
over 1 year ago in Contacts 0 Backlog

Mobile Calendar - See more than 3 days

No description provided
about 1 year ago in Schedule - manage your calendar 0 Backlog

Automatically remove CSAT Survey rule tags after a user defined amount of time

Currently customers don't have a way to automate the removal of tags used in CSAT rules that send survey templates in app. This causes issues when customers have a large amount of conversations that use a channel type that does not typically creat...
about 1 year ago in CSAT / Workflows 0 Backlog

Filter Workload Report by teammate group

We should be able to filter Front's Workload report by teammate group. For Customer Support Managers managing different global teams (i.e. APAC, EMEA, US - EST, PST etc.), this will help them quickly access insights on their respective teams workl...
9 months ago in Insights 0 Already available