All ideas

Showing 1790

8 VOTE

Discord channel integration

No description provided

about 3 years ago in New integration requests 0 Backlog

9 VOTE

Show what Front Chat visitors are typing before they've sent their message

No description provided

over 3 years ago in Live Chat 1 Backlog

6 VOTE

OOO auto-reply should not mark an email as read

When you have an OOO reply on, Front thinks the email that was sent in is read. It would be better to remain unread since it is just an automatic reply.

over 2 years ago in Core Product Experience 0 Backlog

1 VOTE

Allow admins to bulk-set preferences

Allow admins to bulk-set preferences across a company. CSV template upload would probably work best and would not require a complex UI.

5 months ago in Admin Experience 0 Backlog

5 VOTE

Keyboard shortcut: merge conversations

No description provided

almost 2 years ago in Keyboard shortcuts / Triage - get to inbox 0 0 Backlog

7 VOTE

Add a chat widget landing page to the chat widget

Add a chat widget landing page when visitor opens widget that offers different resources such as ability to start a chat conversation, view previous chat conversations, view Help Center articles, submit a CSAT rating, and more.

almost 3 years ago in Live Chat 0 Backlog

8 VOTE

Customize the aggregation of a metric in Analytics

Aggregate metrics by median/percentiles, not only averages

about 3 years ago in Analytics - Times - max min median 0 Backlog

10 VOTE

Hide my auto-responder messages from conversation threads

No description provided

about 4 years ago in P3 display 1 Backlog

1 VOTE

Global Variable

I think it will be useful to have a place to add global variables with a predeterminate value that you can use later in the templates and the link of image in that way when a change is made to any of the link for example you only do the change in ...

5 months ago in Custom fields 0 Backlog

1 VOTE

Filtering search on conversations with a single participant

Would help when I'm looking for a 1:1 discussion for instance, instead of surfacing all team discussions where this person is included

5 months ago in Filters 0 Backlog

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