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[tone] Custom tone for "AI Answers"

Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies

9 months ago in AI / AI answer for chat / AI suggested replies (auto draft) 0 Backlog

4 VOTE

Adding GIFs to Knowledge Base Articles

We would love to have the option to add GIFs to our Knowledge Base articles. An option similar to the already existing one in the Discussions chat field would be an amazing addition.

over 1 year ago in Knowledge Base 0 Backlog

3 VOTE

Face ID and Pin quick login for mobile app

My IOS mobile app asks me to sign in everyday and our company emails are long and annoying to type. It would be helpful to have the option to sign into the app via Face ID

about 1 year ago in Native features 0 Backlog

5 VOTE

Limit team signatures only to certain teammates

Option for the company administrator to assign a signature to a particular person. Currently you can only assign a signature to an inbox.

almost 2 years ago in Signatures 0 Backlog

5 VOTE

Recently used tag dropdown configurable by user

for example: increased from 5 to 10, or toggle off altogether

almost 2 years ago in Tags 0 Backlog

10 VOTE

Use teammate groups to share Views

Share a View with a teammate Group, and pin it to their sidebar. This allows teammates to work from a shared backlog of conversations from certain inboxes and/or certain tags. This is quicker than manually selecting a list of teammates, and also m...

over 3 years ago in Object/resource management / Teammate Groups 0 Backlog

1 VOTE

[language] Similar conversation to support more languages

Situation: Similar conversations only supports English because the embedding are in english for now. Request: Support more languages

4 months ago in AI / AI similar conversations 0 Backlog

6 VOTE

Basic support for writing code in composer

No description provided

about 2 years ago in Composer 1 Backlog

8 VOTE

Require tag rule not triggering on move

Ability to choose the trigger: archive or move, but not both as is the case today.

almost 3 years ago in Advanced rule conditions and actions 0 Backlog

3 VOTE

Last snooze time added to snooze list

Would it be possible to add a feature for Snoozing? Ideally it would be great to automatically add the same date that you last snoozed an item to the list. For example, if I have a follow up call on a certain day, I like to snooze prior emails to ...

about 1 year ago in Snooze 0 Backlog

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