All ideas

It would be helpful to separate out the checkbox for Conversations - delete / mark as spam, as deleting could have negative consequences for a shared inbox that we'd like to prevent, while marking as spam is really an action of a different nature ...

Would love to be able to access the knowledge base articles from Slack. Many knowledge base technologies allow for this and it would make the already existing integration between Front and Slack that much more valuable

Adding a "notify" action to rule templates in the new rule library

It would be great to have the ability to update a CSAT score. A user might initially rate the service poorly - perhaps due to a slower response or not receiving the answer they expected. However, as the conversation continues and the issue gets re...

Open and Reply rates etc.

for example: increased from 5 to 10, or toggle off altogether

Enable pop up notifications for discussions (Not just conversations with emails and comments)

The same idea of tracking assignees but instead being able to see who assigned conversations