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13 VOTE

Download Sequence info as csv

No description provided

almost 4 years ago in Outbound/Sequences 1 Backlog

2 VOTE

Utilize Internal Knowledge Base for Suggested Replies

No description provided

7 months ago in AI 0 Backlog

2 VOTE

[context] Use an unpublished KB for suggested replies

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base

7 months ago in AI suggested replies (auto draft) 2 Will not do

3 VOTE

API: Support multiple recipients on custom channels

I'm building an integration with an external SMS provider, which supports group conversations. Right now, Front's Receive custom messages and Sync inbound message API endpoints do not allow me to receive a message from a sender which was addressed...

11 months ago in Channel API / Core API 0 Backlog

3 VOTE

Restrict individual channels

Ability to restrict end-users from adding individual channels

11 months ago in Admin Experience 0 Backlog

3 VOTE

A Knowledge Base SDK / search API on Knowledge Base

There's no Knowledge Base SDK, and some customers want to have the ability to have a kb article search in their own application too; index their content in their own app, including Front Knowledge Base articles. In order to do this, there needs to...

11 months ago in Developer Platform / Knowledge Base 0 Backlog

2 VOTE

Remove the default "x is using Front, the customer operations platform for exceptional service at scale."

When you want to email guests of a calendar meeting, the following message is always appended to the bottom of the email "x is using Front , the customer operations platform for exceptional service at scale."

8 months ago in Schedule - manage your calendar 0 Backlog

2 VOTE

CSAT: Identify Submitter

We would like a way for Admins to be able to see who the response came from.

8 months ago in CSAT 0 Backlog

4 VOTE

View internal KB on mobile app for end users

The ability to view internal articles on the mobile app

about 1 year ago in Knowledge Base 0 Backlog

5 VOTE

Customize location of the conversation list and conversation view

the default (and only) option is to have the list of conversations on the left and the preview on the right. Although you can change the size of the columns, this is not as useful as being able to have a full-width preview all the time without hid...

over 1 year ago in Navigate - find your work 1 Backlog

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