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Search in everywhere (spam, trash, inboxes)

No description provided

over 2 years ago in Search location 0 Backlog

Global Inbox Inactivity Period

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.

over 1 year ago in Analytics - Conversation origin and journey 0 Backlog

4 VOTE

Allow users to easily track dynamic objects

As a user, I want to be able to track activity for a particular dynamic object. I need to be able to quickly access all conversations associated with a dynamic object, and be aware of when new conversations come in. Tags are a great example of how...

about 1 year ago in Dynamic objects 0 Backlog

9 VOTE

Dynamic Front Chat welcome messages

Ability to configure different Welcome Messages for Front Chat across your website depending on URL

over 2 years ago in Live Chat 0 Backlog

4 VOTE

Sidebar table of contents navigation for knowledge base home page

Instead of having readers click through boxes of categories, let them scroll through a list of categories and nested categories from the home page. Often used for technical documentation.

about 1 year ago in Knowledge Base 0 Backlog

2 VOTE

Salesforce Plugin: Support "Log as email"

Right now the native Salesforce sidebar plugin supports a "Create Task" feature. It would be helpful to also include a "Log Message as Email" feature to allow my team to log specific messages to Salesforce as Emails via the plugin (rather than as ...

7 months ago in Existing integrations 0 Backlog

12 VOTE

Snooze or pause an inbox so emails come through in batches

No description provided

over 3 years ago in Snooze 2 Backlog

6 VOTE

Log emails from Front to Gainsight

Similar to how the Salesforce and Hubspot rules work

over 1 year ago in Existing integrations 0 Backlog

1 VOTE

[language] Similar conversation to support more languages

Situation: Similar conversations only supports English because the embedding are in english for now. Request: Support more languages

4 months ago in AI / AI similar conversations 0 Backlog

13 VOTE

Shared scheduling link for multiple people

Ability to have scheduling links for 2 or more people so that all teammates can offer their availability and a guest can schedule with any of them.

almost 4 years ago in Cal Collaboration / Scheduling Links 0 Backlog

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