All ideas

Out-of-Office (OOO) messages are currently reopening tickets in shared inboxes and triggering SLA rules. This forces support teams to constantly revisit tickets, and adds unnecessary workload and frustration The system should offer a native rule a...

Because GoBolt has seemingly threatened churn ($80k TCV) over their experience with our importer. From their CEO: "'m copying in @Hailey from my team who will join this call alongside me but right now I'm feeling like we bought a lemon. Alec, our ...

Users are only able to drag one attachment at a time to a different email, looking for the ability to drag multiple attachments and mirror more so the functionality in Outlook

Would help large teams be able to see exactly who is online, especially when the teams all have different starting times and work across the globe.

Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.

Ability to create and edit tables in Front emails (currently you can only paste a table)

The ability to search the calendar by event name or invitee to find an existing calendar event.

To make it easier to identify phishing attempts, it'd be useful to configure Front to always display the email address. This makes it less likely a user is caught in a phishing scam.

Summary: I’d love to have a dedicated report or filter in Front that shows all conversations archived or closed by automation rules — including which specific rule and branch performed the action. Problem: Right now, the full events export only le...

Ability to change the order in which new messages are displayed in a thread. Today, the oldest message is at the top, and the most recent is at the bottom.