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Multi-value Custom Fields for External ID Arrays

Currently, Front's custom fields only support single string values, which creates a significant limitation when managing conversations that need to reference multiple external identifiers. Our system frequently handles conversations that relate to...
about 2 months ago in Custom fields 1 Backlog

More visual customizability of conversation history panel

As a team leader, I want to be able to ensure my team follows our correct operating procedure. With that, there's a need to have more control over the visual interface that agents work out of. I'd want to be able to add comments with HTML to show ...
2 months ago in Core Product Experience 0 Backlog

Log timeline activity on conversation subject being manually changed

My team spotted a couple of cases where the subject of a message did not align with the conversation subject; it turns out someone on the team manually edited the conversation subject. To make cases like this clearer, it would be useful to have a ...
about 1 year ago in P3 display 4 Backlog
122 VOTE

Search for calendar events

The ability to search the calendar by event name or invitee to find an existing calendar event.
over 4 years ago in Managing/Updating Events 11 Backlog

Evolution of backlog over time

Value: Allow managers to understand how the volume of work in their team's backlog is fluctuating. Implementation: replace the "open at start" and "open at end" metric to: Allow custom statuses and status categories (open and waiting) Reflect accu...
7 months ago in New metrics 0 Backlog
122 VOTE

Ability to create tables in the composer

Ability to create and edit tables in Front emails (currently you can only paste a table)
over 4 years ago in Composer 5 Backlog
121 VOTE

Configure business hours as a calendar

Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.
over 4 years ago in Admin Experience 13 Backlog
120 VOTE

Custom message order so that the most recent email in a conversation thread is shown at the top

Ability to change the order in which new messages are displayed in a thread. Today, the oldest message is at the top, and the most recent is at the bottom.
almost 5 years ago in P3 display 19 Backlog

Trigger rule on CSAT review

I have some existing automations which run when a comment is added with "CSAT Received" type content. Trouble is, I can't tell when it's submitted by a human or AI CSAT. I'd love a new rule trigger - CSAT Score. So I can start running a rule when ...
3 months ago in CSAT 1 Backlog

Macros available in Company settings

Ability to create macros at the company level, allowing them to be deployed across multiple workspaces and initiated from individual inboxes.
about 1 year ago in Macros 1 Planned