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Showing 1699

Increase the Merge conversation message limit - 100 is too low

Merging conversations is my favorite Front feature and we use it extensively. We've recently come up against the 100 message limit (15 people on an email chain and 4 support engineers can hit 100 messages VERY quickly). 100 Message merge limit has...

about 2 years ago in Merge / privacy leaks / threading 0 Backlog

5 VOTE

HubSpot tickets integration

Front integrated with Hubspot Deals, but it would also be great to use with support tickets as well.

over 1 year ago in Existing integrations 1 Backlog

1 VOTE

Schedule emails for the Live Dashboard

Be able to keep track of open / waiting etc. conversations on a regular basis

4 months ago in Insights 0 Backlog

1 VOTE

Update metric calculation for "new" and "closed workload"

Currently, the scope of the report is not taken into account when calculating the metrics, leading to multiple counts. Ex: conversation is moved from inbox A to B. It will increment the new workload by one (for B) and the closed workload by one (f...

4 months ago in Insights 0 Backlog

1 VOTE

Remove "unresolved conversations" from Analytics

The metric is confusing and does not fulfil the user's expectations. It is particularly wrong in the time breakdowns (heat map, time chart)

4 months ago in Insights 0 Backlog

3 VOTE

M365 sensitivity labelling support (Purview)

M365 (Exchange Online) allows users to label emails with sensitivity labels that invoke certain protections, usually watermaking and/or encryption. When using the Outlook client, I get a default label for everyday email, and I can change this to a...

11 months ago in Compliance & security / Security 0 Backlog

2 VOTE

Pull Avatar/Image from Google profile so that it populates the Profile Photo in Front

Save time on set up.

7 months ago in Admin Experience 0 Backlog

2 VOTE

Application Object Automatically Refresh Token

Running into an issue where salesforce connector apps are automatically logged out after 24 hours It appears we are not requesting a new token when a previous token expires. After speaking to Xav, it was highlighted that this happens because there...

7 months ago in Dynamic objects 0 Backlog

7 VOTE

Turn off contacts auto-suggest

Being able to turn off auto-suggest in composer for all Front users

about 2 years ago in Search sorting 0 Backlog

6 VOTE

Keyboard shortcut: block sender

No description provided

almost 2 years ago in Core Product Experience 2 Backlog

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