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Finer filters on conversations that data retention policy applies to

Currently, the data retention policy feature applies to all conversations when activated. How could we add the flexibility to exclude certain conversations from being automatically moved to trash. Some potential approaches Ability to whitelist cer...

about 4 years ago in Data retention 0 Backlog

15 VOTE

Only company admins can increase license count

Admins need to grant Workspace admins permission to edit teammate settings, manage access and invite new teammates to Front, so that their team can work autonomously. However, giving them this permission also grants them the ability to add new lic...

over 3 years ago in Increase granularity of admin permissions 0 Backlog

2 VOTE

Satisfaction metric: bad to good ratings

As a support leader, I want to flag when my team was able to improve the relationship

6 months ago in CSAT metrics and reporting 0 Backlog

2 VOTE

Add an option to individually sorting the different status tabs of an inbox

We would be interested in having the option to have individual sorting orders for the different status tabs of an inbox, for example, being able to sort the assigned tickets oldest-to-newest, but having the archive status be simultaneously sorting...

6 months ago in P2 display - conversation list 0 Backlog

2 VOTE

Workload report: add 'New workload' and 'Closed workload' metrics

No description provided

6 months ago in Metrics 0 Backlog

2 VOTE

Being able to host multiple form channels in KB vs. hosting them as separate resource links

Currently today we can only connect one form per KB. Ideally, there would be an option to add multiple consolidated forms as customers may need to submit many to various teams.

6 months ago in Knowledge Base 0

17 VOTE

Front Chat availability indicators for volume and wait time

Ability to give chat visitors indication around when they will get a response (e.g., wait time, queue position, high-volume moments, etc.)

about 4 years ago in Live Chat 1 Backlog

12 VOTE

Shopify inbox/chat channel integration

No description provided

almost 3 years ago in New integration requests 2 Backlog

15 VOTE

KnowBe4 integration

No description provided

over 3 years ago in New integration requests 2 Backlog

8 VOTE

Set signature to message template

Tie a signature to a particular message template

almost 2 years ago in Message templates / Signatures 0 Backlog

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