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Track 'seen' receipts

We often send out a test of a new email strategy / approach and it would be great to be able to measure 'opens' and 'clicks' like you can with a marketing campaign - to measure the success of various customer success or sales initiatives. I think ...
9 months ago in Insights 1 Will not do

Having the ability to insert link from composer in Facebook channels

We don't have the ability to insert links from composer in Facebook channels in the same way we have for email. This necessitates customers to add long hyperlinks in their responses with no way to shorten them
3 months ago in Composer 0 Backlog

More text options for AI Compose (continue writing, explain, summarize, generate actions items...)

Our team loves the new compose with ai tool. It would be awesome to also have the following options within the compose with ai tool so our team can be more effective when communicating with in front. Se images from another platform that has these ...
6 months ago in AI / AI compose / Compose - write efficiently with quality 0 Backlog

Select multiple parts of an email

Possibility to mark out multiple parts of message by holding down CTRL
over 1 year ago in Composer 3 Backlog

Sync calendar events past the next 12 months

Expands the range for syncing calendar to Front past 1 year
almost 2 years ago in Calendar View / Managing/Updating Events 0 Backlog

Allow a user to send a message only if certain criteria are met

There is currently no way to prevent a user from sending a message. Some examples could be: allow only if the conversation has the tag "approved" block sending to external domains if the conversation has the tag "internal" only allow account manag...
12 months ago in Rule library 0 Backlog

HubSpot tickets integration

Front integrated with Hubspot Deals, but it would also be great to use with support tickets as well.
about 1 year ago in Existing integrations 1 Backlog

Slack channels should still import message text/content if attachment size is too large

Currently we fail to import messages if the message contains a file over 25MB. However, it would be nice if we dropped the attachments that are too large, and still imported the message text. When this happens we should also display some type of w...
12 months ago in Existing integrations 0 Backlog

Views And (inclusive) Conditions

The ability for Views to have an "AND" condition (rather than OR). Example: I want the view to shown me all conversations with Tag A and Tag B applied. Currently Views would show conversation with either Tag A or Tag B applied.
over 1 year ago in Core Product Experience 0 Backlog

To have the ability to turn off the reading pane (conversation view) and only see list of emails

Having just started using Front (previously used Outlook), I find the Front screen far too busy and cluttered. I would much prefer the option to turn off the reading pane which makes the screen much clearer and easier to read.
almost 2 years ago in Core Product Experience 0 Backlog