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Showing 1685

Add ability to disable autocorrect emojis

Front has a feature that autocorrects certain punctuation to emojis. I would like the ability to disable this feature. I frequently use certain URLs and file paths which autocorrect to emojis. Which, as you can imagine, I don't want to happen. Ple...

11 months ago in Core Product Experience 1 Backlog

5 VOTE

Salesforce integration - Send Email to Salesforce - Log to Opportunity records

Customers wany to be able to use the Send Email to Salesforce rule action to log emails to Opportunity records. More discovery would be needed to understand how feasible this is. https://frontjira.atlassian.net/browse/PB-7640

about 1 year ago in Existing integrations 0 Backlog

15 VOTE

KnowBe4 integration

No description provided

over 3 years ago in New integration requests 2 Backlog

17 VOTE

Finer filters on conversations that data retention policy applies to

Currently, the data retention policy feature applies to all conversations when activated. How could we add the flexibility to exclude certain conversations from being automatically moved to trash. Some potential approaches Ability to whitelist cer...

almost 4 years ago in Data retention 0 Backlog

17 VOTE

Assign through rules even if assignee is Out Of Office

No description provided

almost 4 years ago in Assign 0 Backlog

17 VOTE

Add internal discussions to Analytics

No description provided

almost 4 years ago in Metrics by type 0 Backlog

17 VOTE

Safety nets for agents

This is an entire family of workflows around "I want to prevent something in special circumstances" Identified use cases: - Select a default channel in certain cases (i.e. "you have to use the risk@ channel by default when in the risk inbox") - Bl...

almost 4 years ago in AI / AI angel (QA before sending) / Other (workflows) 0 Backlog

2 VOTE

Allow company name to be updated in CSAT survey URL

No description provided

6 months ago in CSAT - Customisation - survey - Link 0 Backlog

4 VOTE

Allow a user to send a message only if certain criteria are met

There is currently no way to prevent a user from sending a message. Some examples could be: allow only if the conversation has the tag "approved" block sending to external domains if the conversation has the tag "internal" only allow account manag...

11 months ago in Rule library 0 Backlog

4 VOTE

Slack channels should still import message text/content if attachment size is too large

Currently we fail to import messages if the message contains a file over 25MB. However, it would be nice if we dropped the attachments that are too large, and still imported the message text. When this happens we should also display some type of w...

11 months ago in Existing integrations 0 Backlog

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