All ideas

Showing 1709

Safety nets for agents

This is an entire family of workflows around "I want to prevent something in special circumstances" Identified use cases: - Select a default channel in certain cases (i.e. "you have to use the risk@ channel by default when in the risk inbox") - Bl...

about 4 years ago in AI / AI angel (QA before sending) / Other (workflows) 0 Backlog

3 VOTE

Custom Role and Permissions at the Company Level

The ability to give custom admin access without giving full company permissions.

9 months ago in Admin Experience 1 Backlog

9 VOTE

Automatically Archive Calendar Invite after RSVP

When a calendar invite is acknowledged (Yes, Maybe, No), automate archiving of email (or create a prompt for that action)

about 2 years ago in Cal/scheduling efficiency 0 Backlog

6 VOTE

Allow disabling calendar notifications

This idea is related to https://front.ideas.aha.io/ideas/PRD-I-4204 from a technical perspective, but would solve a different 'problem'. I don't use Front's calendar. We have the - very cool - Notifications section in our profile to control the no...

over 1 year ago in Event notifications 0 Backlog

7 VOTE

Smaller Front Chat bundle size

The size of the Front Chat JS bundle triggers some "Reduce unused JavaScript" warnings when running a Lighthouse page speed test. Is it possible to find any ways to optimize the bundle size of the chat widget, such as only requesting modules I nee...

over 1 year ago in Live Chat 0 Backlog

8 VOTE

Message level statusing for SLA rules

Would allow you to better define which messages are considered for SLA's and also give more control over when the SLA timer would start.

almost 2 years ago in Workflows 4 Backlog

6 VOTE

A preference to default to time stamp

No description provided

over 1 year ago in Triage - get to inbox 0 5 Backlog

2 VOTE

Allow auto-installed apps to be disabled

Certain applications (e.g. those with only a channel type) appear "enabled" in the app store and have no way to disable them. This makes it hard to understand what external services have access to Front data. There should be a way to remove these ...

6 months ago in Partner Integrations 0 Backlog

7 VOTE

Saved Search / view

The ability to save searches so you don't have to type them out each time.

over 1 year ago in Core Product Experience / Search 1 Backlog

8 VOTE

Jira Service Desk integration

https://www.atlassian.com/software/helpdesk-software

almost 2 years ago in New integration requests 2 Backlog

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