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[core] AI tagging to support a default "other" tag

"Other" tag: It would be nice that if the AI tagging couldn't find a matching tag, that it would automatically apply an "Other" category tag. That allows up to review and account for new categories or potentially a need to re-train the AI tags. Po...

5 months ago in AI / AI tagging 0 Backlog

2 VOTE

[test] AI suggested replies testing playground

Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.

5 months ago in AI / AI suggested replies (auto draft) 0 Backlog

8 VOTE

Jira Service Desk integration

https://www.atlassian.com/software/helpdesk-software

almost 2 years ago in New integration requests 2 Backlog

6 VOTE

Option to Send Knowledge Base Articles in Discussions

Having the articles from the KB be available to be sent via email (the same as email templates) is something that I think is really great. We have a company agreement that we don't actually send emails internally, we use Discussions within Front f...

over 1 year ago in Knowledge Base 0 Backlog

15 VOTE

Only company admins can increase license count

Admins need to grant Workspace admins permission to edit teammate settings, manage access and invite new teammates to Front, so that their team can work autonomously. However, giving them this permission also grants them the ability to add new lic...

over 3 years ago in Increase granularity of admin permissions 0 Backlog

8 VOTE

Ability to create custom fields via the API

No description provided

almost 2 years ago in Developer Platform 0 Backlog

15 VOTE

KnowBe4 integration

No description provided

over 3 years ago in New integration requests 2 Backlog

17 VOTE

Finer filters on conversations that data retention policy applies to

Currently, the data retention policy feature applies to all conversations when activated. How could we add the flexibility to exclude certain conversations from being automatically moved to trash. Some potential approaches Ability to whitelist cer...

almost 4 years ago in Data retention 0 Backlog

17 VOTE

Assign through rules even if assignee is Out Of Office

No description provided

almost 4 years ago in Assign 0 Backlog

4 VOTE

Language support: Chinese

No description provided

11 months ago in Native features 0 Backlog

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