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[activation] Shared AI training for same tag across AI tagging rules

Situation: when I want to create an AI tagging rule for multiple inboxes, all using the same tag (e.g., VIP), I have to train the AI, by reviewing message samples, separately for each rule, even though it's the same tag. Request: Streamline the pr...

8 months ago in AI / AI tagging 0 Backlog

11 VOTE

Tasks in calendar

No description provided

over 2 years ago in Other (CPX) 0 Backlog

7 VOTE

Knowledge base - Duplicate articles

Ability to clone/duplicate existant knowledge base articles.

over 1 year ago in Knowledge Base 2 Backlog

10 VOTE

Sentiment detection to provide a sentiment score for conversations

Detect sentiment across channels using NLP like Amazon Comprehend and provide sentiment score in sidebar.

about 2 years ago in Core Product Experience / Insights 0 Backlog

17 VOTE

CSAT: Multiple language support

No description provided

over 3 years ago in CSAT - Customisation - general 1 Backlog

7 VOTE

Include all Slack message content for bot messages

Bots often add "attachments" or "blocks" with additional message content. These are not included in the message text since their intended use seems to be for "lower priority content", according to the Slack docs.

over 1 year ago in Other channels 0 Backlog

1 VOTE

Export Analytics metrics "Time spent in..."

The "Time spent in" metrics are available in the Analytics UI but not in the API or exports

3 months ago in Insights 0 Backlog

1 VOTE

Default preferences for company or team

I’d like the ability to set the default preferences for my company. This is similar to https://front.ideas.aha.io/ideas/PRD-I-4901 but I’d like to set a default value that the user can choose to customise if they wish. My specific use case is that...

3 months ago in Admins can control more teammate settings / Keyboard shortcuts 0 Backlog

2 VOTE

Filter irrelevant tags out of Analytics' tag tables

The tag report shows either all tags on the filtered conversations, or only the tags used in the filter. Customer would like to define a list of tags that they filter out of the table

5 months ago in Analytics - Breakdown - Tags / Analytics - Widgets - Tables 0 Backlog

19 VOTE

Safety nets for agents

This is an entire family of workflows around "I want to prevent something in special circumstances" Identified use cases: - Select a default channel in certain cases (i.e. "you have to use the risk@ channel by default when in the risk inbox") - Bl...

about 4 years ago in AI / AI angel (QA before sending) / Other (workflows) / Workflows 0 Backlog

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