All ideas

Showing 1752

Allow admins to bulk-set preferences

Allow admins to bulk-set preferences across a company. CSV template upload would probably work best and would not require a complex UI.

2 months ago in Admin Experience 0 Backlog

2 VOTE

unsubscribe a user from a conversation rule action

Directly unsubscribe a user from a conversation via rules (for example unsubscribe the teammate that assign the conversation to another teammate) at this time.

5 months ago in Workflows 1 Backlog

6 VOTE

Sequence updates

Update sequence functionality to provide additional information around open rate, bounce rate, etc.

about 1 year ago in Outbound/Sequences 0 Backlog

11 VOTE

Have a horizontal scroll bar/slider on the message view at all times

No description provided

over 2 years ago in Core Product Experience 0 Backlog

11 VOTE

Show a more comprehensive list of activity history in private inboxes

https://help.front.com/t/m1hk76d/understanding-activity-history Upon testing, it looks like we will only show info for snoozes in the activity history for conversations in a private inbox. FR to have the option of showing all activity history (the...

over 2 years ago in Core Product Experience / P3 display 1 Backlog

8 VOTE

Opening Links from Knowledge Base in New Tab

When we click on posted links in our Knowledge Base they open up in the same browser page. This is not very convenient and we find that having links open in a new tab helps with the flow of information search. Could this please be amended in the b...

over 1 year ago in Knowledge Base 0 Backlog

1 VOTE

Global Variable

I think it will be useful to have a place to add global variables with a predeterminate value that you can use later in the templates and the link of image in that way when a change is made to any of the link for example you only do the change in ...

3 months ago in Custom fields 0 Backlog

1 VOTE

Filtering search on conversations with a single participant

Would help when I'm looking for a 1:1 discussion for instance, instead of surfacing all team discussions where this person is included

3 months ago in Filters 0 Backlog

1 VOTE

Customising displayed search filters shortcuts

When I know I'm never using tag filters but I'm often leveraging the subject line for instance, it would be great to have the ability to select the filters displayed by default under the search bar

3 months ago in Filters 0 Backlog

3 VOTE

[context] Ai tagging based on entity (date, duration, product name, amount...)

Situation & Request Wish to tag based on spec values such as dates, amounts, and durations. Currently, the AI Tagging tool is not equipped to detect and apply tags based on these structured data types. Potential Solution Invest in entity detec...

8 months ago in AI / AI tagging 0 Backlog

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