All ideas

Showing 1752

18 VOTE

Merge conversation rule trigger

No description provided

over 3 years ago in Rule trigger 0 Backlog

21 VOTE

Dynamic variables for dates in message templates

Ability to use variables like {{today.date}} in message templates.

about 4 years ago in Message templates 1 Backlog

4 VOTE

More SLA rule triggers

Current State Currently, SLAs will only trigger when either a conversation is created, or an inbound reply is received. Requirement Provide additional triggers for starting an SLA countdown, including: Ticket unsnoozed Time since last outbound rep...

10 months ago in SLA / Time-based options 0 Backlog

1 VOTE

Export Analytics metrics "Time spent in..."

The "Time spent in" metrics are available in the Analytics UI but not in the API or exports

2 months ago in Insights 0 Backlog

1 VOTE

Default preferences for company or team

I’d like the ability to set the default preferences for my company. This is similar to https://front.ideas.aha.io/ideas/PRD-I-4901 but I’d like to set a default value that the user can choose to customise if they wish. My specific use case is that...

2 months ago in Admins can control more teammate settings / Keyboard shortcuts 0 Backlog

11 VOTE

Have a horizontal scroll bar/slider on the message view at all times

No description provided

about 2 years ago in Core Product Experience 0 Backlog

8 VOTE

Opening Links from Knowledge Base in New Tab

When we click on posted links in our Knowledge Base they open up in the same browser page. This is not very convenient and we find that having links open in a new tab helps with the flow of information search. Could this please be amended in the b...

over 1 year ago in Knowledge Base 0 Backlog

11 VOTE

Show a more comprehensive list of activity history in private inboxes

https://help.front.com/t/m1hk76d/understanding-activity-history Upon testing, it looks like we will only show info for snoozes in the activity history for conversations in a private inbox. FR to have the option of showing all activity history (the...

over 2 years ago in Core Product Experience / P3 display 1 Backlog

1 VOTE

Collect teammate answers: allow optional text prompts

When a Macro has a Collect Teammate Answer step, leaving a text field empty could be a valid response that triggers a different branch condition. An option within "Add prompt" to mark a text field as Optional would allow for this added flexibility.

3 months ago in Macros 0 Backlog

7 VOTE

Tango workflows integration for Knowledge Base

Tango makes it insanely easy to create interactive walkthroughs in seconds. Using it to create SOP walkthroughs of daily tasks on the computer to make it easy for anyone to just jump in and easily figure anything out. It already integrates with ot...

over 1 year ago in Knowledge Base / New integration requests 2 Backlog

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