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Multi-select dropdown field type for Collect teammate answers in macros

Allow multi-select dropdown prompt type as a teammate answer option in macros, so that teammate can select multiple values in the dropdown.
12 months ago in Macros 0 Backlog

Move team inboxes to a different workspace

As teams grow on Front sometimes they need to expand from a single workspace into multiple workspaces. That process is extremely difficult and ad hoc.
almost 2 years ago in Admin Experience / Workspaces 0 Backlog

Safety nets for agents

This is an entire family of workflows around "I want to prevent something in special circumstances" Identified use cases: - Select a default channel in certain cases (i.e. "you have to use the risk@ channel by default when in the risk inbox") - Bl...
over 4 years ago in AI / AI angel (QA before sending) / Other (workflows) / Workflows 0 Backlog

Exportable data from Chatbot interactions

We include various open-ended questions in our chatbot flow, it would be useful to be able to export the chatbot responses into a spreadsheet for analytics.
almost 2 years ago in Chatbots 0 Backlog

Allow macros to trigger Required Tagging

Macro with moving action won't trigger rules such as Required tagging. Both features should be compatible to work together
2 months ago in Macros 0 Backlog

[customize] AI suggested replies and Ask your KB to conserve links in their answer

Today, Suggested Reply and Ask your KB are not keeping the links present inside their sourced KB article, in their answer. As a result users lose efficiency by having to find the source material and copy the link. The request is to keep the links ...

A centralized team calendar for a shared inbox

No description provided
about 3 years ago in Cal Collaboration 0 Backlog

Show calendar invites in Sent folder

View calendar invites that I have created in my Sent folder
almost 3 years ago in Calendar - other 0 Backlog

Admin Settings in Mobile App

Admin Settings in Mobile App
7 months ago in Admin Experience 0 Backlog

Easy "find a time" feature when scheduling with many guests (scheduling assistant)

No description provided
about 3 years ago in Cal/scheduling efficiency 0 Backlog