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Filter to exclude calendar updates in search results

So it's faster and easier to find a result without calendar updates cluttering the results set.
about 1 year ago in Filters 0 Launched

Filter to search by custom field

Description: Being able to search for conversations with a specific Custom Field, for example, custom_field:"Priority=Medium" Solution: When typing the custom field value I have the results associated with it that are returned in the result set. I...
10 months ago in Filters 7 Launched

Ability to disable email transcripts sending for Front Chat

Currently after you configure an email for chat transcripts to send from, it's not possible to disable transcripts from sending.
about 1 year ago in Live Chat 0 Launched

Create new linked conversation

On the '3-dot' menus on both a conversation and a message, please add an new option: "Create new linked conversation" What I would like to happen after selecting "Create new linked conversation" is: Front opens the standard Composer User composes ...
about 1 year ago in Links 0 Launched

For Front Chat, show pre-chat form responses in conversation timeline view

Show a visitor's responses to the pre-chat form directly in the chat conversation instead of only in a visitor's contact card or in the contacts sidebar.
over 1 year ago in Live Chat 0 Launched

Support sending of read receipts in WhatsApp

A customer doesn't see any blue check marks in their Whatsapp-app to inform them a Front user has read their message in Front. The client/customer would like a Whatsapp-experience just like sending/receiving any other messages to their friends/rel...
9 months ago in Existing integrations 0 Launched

Support Microsoft O365 Group OAuth

With OAuth for Microsoft Office365 Groups, customers using Office365 will be able to maintain a record of their outbound messages in Front while ensuring data security through modern authentication protocols.
11 months ago in Email channels 0 Launched

Forward Action in Company Rules

Enable the "Forward to" action in custom rules at the Company Rule Level - currently only available in Workspace level rules.
12 months ago in Company rules 0 Launched

Allow chat composer to expand in size

In one of the previous versions of the app, the composer field would expand dynamically with content. If the typing field were expandable then people could easily see more of their message.
over 1 year ago in Live Chat 0 Launched

Conversation custom fields in Search

Add conversation custom fields as a filter in search (ideally in the search from the UI - refer to screenshot attached). Today we have a way to search by conversation custom field (which is already helpful) but it's pretty technical and hard for e...
4 months ago in Custom fields / Filters / Filters - Query builder / Search 0 Launched