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Keyboard shortcut: collapse conversations

I'd love a keyboard shortcut to collapse conversations. (And/or a button that's not hidden instead of dropdown list.) Also, and I know this is SUPER granular, the ability to specify that it keeps the final email open (instead of collapsing ALL ema...
about 2 years ago in Collaborate - work together seamlessly / Core Product Experience / Keyboard shortcuts 0 Backlog

New default channel option: Dynamically select channel based on inbox currently being viewed

If the 'Default channel' preference is left blank, the default channel selected for a new conversation is dynamically selected based on the inbox currently being viewed. This is a useful behaviour, but it is fairly blank since it is only applied i...
about 2 years ago in Default channel management 0 Backlog

Ability to toggle date format for snooze to non-US

To be able to set it to dd-mm-yy or mm-dd-yy
over 2 years ago in Snooze 2 Backlog

Allow multiple accounts per contact

We have clients who own multiple businesses. It would be very useful if a single Contact could be associated with multiple Accounts. This would allow our Contacts organization in Front to better match reality.
about 2 years ago in Accounts Manager 0 Backlog

Show summaries for all conversation previews

Show the conversation summaries when it can help understand what a conversation is about, across the app so a user can work faster. For example, showing the summaries on conversation previews in the inbox view the search view linked conversation t...
8 months ago in AI / AI summary / Core Product Experience / Search result previews (P2) 0 Backlog

Always include option not to send attendees an email about an update made to the event

Today the option to "email guests" about an event change is only available sometimes. Needs to be available consistently for all types of event updates.
over 1 year ago in Managing/Updating Events 0 Backlog

Add a forward button next to the reply button so it's more easily accessible

No description provided
about 1 year ago in Core Product Experience 0 Backlog

[accuracy] Option to reuse the message samples used for training after a tag deletion

Case: after tag deletion Situation: Currently, when an admin deletes an AI tag from an AI tagging rule, the associated message samples used for training are also removed. If the admin wishes to add the tag back, they must go through the process of...
6 months ago in AI / AI tagging 0 Backlog

[accuracy] Similar conversations feedback loop reinforcement

Similar conversations lack of accuracy.Ideas: Allow to remove "similar" results and use this as training signal to improve the accuracy
8 months ago in AI / AI similar conversations 0 Backlog

[API] AI Summary of a conversation is available via the API

Ability to pull AI Summaries of a conversation via the API. Useful to leverage AI summarize feature
about 1 year ago in AI / AI summary / Core API 1 Backlog