All ideas

Showing 1683

[activation] have the training messages to respect the rule conditions

situation: If the rule conditions have a not from X, then it's confusing to have messages in the training messages not respecting the rule condition request: Respect the rule conditions for the selection of the message to review

4 months ago in AI / AI tagging 0 Backlog

25 VOTE

Auto-capitalize first letter in a sentence

No description provided

almost 4 years ago in Composer 0 Backlog

2 VOTE

[extensibility] Front AI to connect to 3rd party tools to sync information

Be able for AI feature like "AI answer" and "Suggested Replies" to fetch and push information from 3rd party tools like Shopify, Order management system, Airtable, Track management system ...

4 months ago in AI / AI answer for chat / AI extensibility / AI suggested replies (auto draft) 0 Backlog

6 VOTE

Sortable rule set data

It would be good to be able to sort and change the order of the various rows within the Rule Set Data for Rule Sets. We are setting up a Master Rule Set for one of our teams to auto tag and assign messages received - this will end up having a lot ...

12 months ago in Workflows 1 Backlog

11 VOTE

Ability to create rules with the API

No description provided

almost 2 years ago in Core API 1 Backlog

12 VOTE

Assign uploaded "emoji" icon to a tag in the inbox

When a user assigns an icon to a tag in the inbox, it pulls from the "emoji" gallery. Front currently allows a user to upload custom "emojis," but apparently does not have capability for those uploaded images (emojis) to be assigned to a tag even ...

almost 2 years ago in Tags 2 Backlog

7 VOTE

Tango workflows integration for Knowledge Base

Tango makes it insanely easy to create interactive walkthroughs in seconds. Using it to create SOP walkthroughs of daily tasks on the computer to make it easy for anyone to just jump in and easily figure anything out. It already integrates with ot...

about 1 year ago in Knowledge Base / New integration requests 2 Backlog

5 VOTE

Telegram - mobile number integration

Being able to use a mobile number that's linked to an existing Telegram account would be a more seamless connection experience for Front users. From the customers' perspective, this would also be an ideal solution since they would not have to chan...

10 months ago in Existing integrations 0 Backlog

24 VOTE

Autocorrect spelling when composing emails

No description provided

almost 4 years ago in Composer 3 Backlog

5 VOTE

Option for Display Unread messages first in Inbox

Currently, only New Unreplied can be used but not all unread messages need a reply. Unread first is a basic feature that I think a lot of people use!

10 months ago in Core Product Experience 1 Backlog

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