ADD A NEW IDEA

All ideas

Showing 1788

SSO for Gated Knowledge Base

Customer wants to utilize Gated KB for internal employees that are not Front users. SSO makes this much easier to maintain.
6 months ago in Knowledge Base 0 Already available

Hide inbox from the Move to dropdown

Our instance is growing, and we have more and more inboxes. Some of these inboxes should never have anything moved into them. Other inboxes would be great to limit only to users who have access to the inbox. Would be great if we could provision pe...
over 1 year ago in Collaborate - work together seamlessly 0 Backlog

View incomplete chatbot conversations

Currently a conversation is not created within Front unless a chat visitor has completed the chatbot flow. It would be helpful to have a separate inbox that stores partially completed chatbot conversations - this way the team could still jump in t...
almost 2 years ago in Chatbots 0 Planned

Individual signature should not take priority over shared signature

As an admin, I can define a shared signature for a given channel/channels. However, if a user creates an individual signature, then the individual signature will become the default. How could an admin make sure that for a given inbox/channel, thei...
almost 2 years ago in Signature management 0 Backlog

Display timezone of reports in Analytics

Metrics are affected by the user's timezone. Users in different timezones will see different values, but have no clear way to notice why.
4 months ago in Insights 0 Backlog

[channel] AI Compose for SMS, Chat, custom

No description provided
about 2 years ago in AI / AI compose 3 Backlog

Default sending field to BCC for an inbox

Suggestion to have bcc field as default when creating message (new or forwarding, replying)
almost 3 years ago in Composer 2 Backlog

Knowledge Base: Set up approval workflows

Ability to set up an approval workflow so that certain teammates can approve an article before it is allowed to be published
over 1 year ago in Knowledge Base 0 Backlog

Dedicated "Merge conversations" permission

Ability to restrict "merge conversations"
6 months ago in Conversation/inbox permissions / Permissions 0 Backlog

Ability to create rules with the API

No description provided
about 2 years ago in Core API 1 Backlog