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For example:- unassigned- archived- custom conversation fields
over 1 year ago in Navigate - find your work 1 Backlog

Display exact age of metrics

As a support agent or a support manager, I need to know how fresh is the data I'm looking at, so that I can trust its value.
6 months ago in Insights - Systems 0 Backlog

Open facebook channel for lead ad messages

Currently today, we only support comments and direct messages in fb messenger. However, messages originating as Facebook messenger/lead ads are not syncing in Front. This would be helpful to capture more inbound communications/opportunities.
6 months ago in Facebook / Other channels 0 Backlog

Auto-capitalize first letter in a sentence

No description provided
over 4 years ago in Composer 0 Backlog

Allow admins to bulk-set preferences

Allow admins to bulk-set preferences across a company. CSV template upload would probably work best and would not require a complex UI.
2 months ago in Admin Experience 0 Backlog

Loops in rules to process multiple items in a list

Ability to set a looping logic for rules to process multiple items in a list. E.g. split an array to send an app request for each item in the array.
4 months ago in Workflows 0 Backlog

Ability to have multiple billing contacts / methods for one Front instance

No description provided
over 1 year ago in Backoffice / Billing 1 Backlog

Ability to tag a discussion when composing it

Similar to how users can tag an email while composing a new one, users should have the ability to tag a discussion while composing one, especially since you can do it after the fact anyway.
almost 2 years ago in Internal discussions 0 Backlog

Suggest users who I have interacted with the most in the participant menu

Suggestion for the participant list to show teammates that the user has interacted with the most (i.e. have added as a participant in other conversations), instead of what today's list is actually based which is who they have recently assigned oth...
almost 2 years ago in Access - what's accessible or visible to whom in P3 0 Backlog

[accuracy] AI Answers accuracy improvement based on incorrect answers

Export a report that contains only questions & answers that AI answered incorrectly to improve AI answers by for example: Allowing admins to modify help center articles as needed to help AI answer more accurately. Allowing admins to tweak thei...
10 months ago in AI / AI answer for chat 0 Backlog