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Default sending field to BCC for an inbox

Suggestion to have bcc field as default when creating message (new or forwarding, replying)
almost 3 years ago in Composer 2 Backlog

Manually triggered auto replies should be accounted for in metrics

As a support manager, I want that manually triggered automated messages are taken into account in analytics, so that my teammates' work is represented accurately
8 months ago in Metrics 0 Backlog

[channel] AI Compose for SMS, Chat, custom

No description provided
about 2 years ago in AI / AI compose 3 Backlog

Ability to create rules with the API

No description provided
about 2 years ago in Core API 1 Backlog

Knowledge Base: Set up approval workflows

Ability to set up an approval workflow so that certain teammates can approve an article before it is allowed to be published
over 1 year ago in Knowledge Base 0 Backlog

Show calendar invites in Sent folder

View calendar invites that I have created in my Sent folder
over 2 years ago in Calendar - other 0 Backlog

Support searching for part of words, email, IDs (partial search)

Description: Sometimes I search using only a part of a longer keyword. Keywords can be: an email address where I remember partially the domain name an order ID where I only know the beginning or the end, or when there is a space in it but I don't ...
over 3 years ago in Matching 0 Backlog

Ability to manually mark a chat as "resolved", and allow a user to start a new chat conversation on another topic

We can't manually configure chat messages to refresh for the end-user. If someone sends us a message and we solve their problem, there's no way to manually make the chat history clean up/mark it as resolved so they can send us another message. Thi...
over 1 year ago in Live Chat 4 Backlog

Merge conversations rule action

No description provided
almost 4 years ago in Rule actions 0 Backlog

Keyboard shortcut: Tab to cc field

Would like to be able to move from the "To" field to the "cc" field with the tab key as opposed to having to switch over to mouse, click "cc" in order to open up the field, then click into cc field and type name. The more I can navigate through me...
over 1 year ago in Composer 2 Backlog