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Option to display Knowledge Base widget (without live chat) during offline hours

Option to only show help centre from chat widget. Especially useful when chat is 'offline'. When offline hours are enabled, the widget is completely hidden from the site. This also hides the knowledge base, which seems like a strange thing to do. ...
about 1 year ago in Knowledge Base / Live Chat 0 Planned

Views with more filter criteria

For example:- unassigned- archived- custom conversation fields
over 1 year ago in Navigate - find your work 1 Backlog

Ability to have multiple billing contacts / methods for one Front instance

No description provided
over 1 year ago in Backoffice / Billing 1 Backlog

Application Webhooks: Disable webhook subscription as a developer

I offer a partner integration containing an Application Webhook. My customers can start with a trial period, during which I will ingest data from a Front Application Webhook. If my customer's trial period ends and they do not convert, I want to st...
over 1 year ago in Developer Platform / Partner Integrations 0 Backlog

Bring my own AI systems to Front

Want to connect my own AI directly inside Front. Things like AI assistant/co-pilot that works within Front . listen and build a context about the conversation assist: suggest best resources keep conversation on track by nudging agent to detect ext...
8 months ago in AI / AI extensibility 1 Backlog

[activation] Accelerate the training of AI tagging

The training of AI tagging takes too much time because it doesn't have enough sample messages to review.
8 months ago in AI / AI tagging 0 Backlog

Enable AI for specific teammates / inboxes

Ability to allow select users / inboxes, etc. to use AI features.
over 1 year ago in AI / AI settings 0 Backlog

[API] AI Summary of a conversation is available via the API

Ability to pull AI Summaries of a conversation via the API. Useful to leverage AI summarize feature
11 months ago in AI / AI summary / Core API 1 Backlog

Dynamic image in signatures

Allow admins to design shared signatures where the image is individualised to the teammate. The image may be personal like a headshot or signature, or could be dependent on the team they belong to. This could be achieved through a new "image type"...
over 1 year ago in Custom fields / Signatures 1 Backlog

Ability to tag a discussion when composing it

Similar to how users can tag an email while composing a new one, users should have the ability to tag a discussion while composing one, especially since you can do it after the fact anyway.
almost 2 years ago in Internal discussions 0 Backlog