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Showing 1686

12 VOTE

[channel] AI Compose for SMS, Chat, custom

No description provided

over 1 year ago in AI / AI compose 2 Backlog

1 VOTE

Display more "oldest conversations" in the Live Dashboard

No description provided

about 2 months ago in Live dashboard 0 Backlog

3 VOTE

[context] Control what can appear as similar conversation by adding conditions (inbox, tags, inbound only ...)

Be able to specify or filter conversations shown as part of similar conversations based on criteria like the same or a specific: Inbox Tag Contact Account Type of inbound or outbond

5 months ago in AI / AI similar conversations 0 Backlog

16 VOTE

Customize timing when Front Chat transcript is sent to chat visitors

Introduce setting to change time a chat transcript is sent to visitors with no reply from 5 minutes to another timeframe.

about 2 years ago in Live Chat 0 Backlog

13 VOTE

Microsoft Teams <> Front OOO Sync

Native two way sync between Teams and Front OOO status. Toggling OOO in Teams would toggle OOO in Front and vice versa. (Behavior between Teams and Outlook today)

over 1 year ago in New integration requests / Workflows 1 Backlog

11 VOTE

Keyboard shortcut: copy conversation ID and link

It really would be nice to be able to copy the conversation link using a shortcut.For faster sharing but also for example: we have a application, you can paste the front url in there, it will extract the conversation ID, call the REST API and do s...

over 1 year ago in Collaborate - work together seamlessly / Keyboard shortcuts 2 Backlog

7 VOTE

Add a forward button next to the reply button so it's more easily accessible

No description provided

12 months ago in Core Product Experience 0 Backlog

10 VOTE

Support custom Zoho fields and layouts

Support custom layouts Case 1 Currently, for integration for Zoho CRM uses the default CRM layout for modules, like leads, contacts etc. Many customers will use a custom layout, meaning that they cannot use the integration effectively side from ju...

over 1 year ago in Existing integrations 0 Backlog

10 VOTE

Ability to change font when using mobile app.

Everyone using this app would benefit from the ability to change fonts when working on mobile. It goes without saying the value this would add as many prefer to maintain their own styles without deviating should they be working away from the offic...

over 1 year ago in Mobile 1 Backlog

10 VOTE

Views with more filter criteria

For example:- unassigned- archived- custom conversation fields

over 1 year ago in Navigate - find your work 1 Backlog

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