Skip to Main Content
ADD A NEW IDEA

All ideas

Showing 2130

Additional WFM schedule views

It would be nice to have the option for additional views, currently it is daily and weekly, but monthly would be useful in WFM.
about 2 months ago in Workforce management 0 Backlog

Add "starts with" to tag rules

Hi Front Support Team, I’m reaching out to suggest a feature enhancement for Front's Rules functionality.Currently, when setting up Rules that act based on tags, it’s only possible to specify exact tag names. We need the ability to use "starts wit...
about 2 months ago in Workflows 1 Already available

Admin Notifications for Audit Log Events

Extend the Audit Log to allow admins to subscribe to real-time notifications for critical events. When a high-impact setting is changed (e.g., enabling permanent data deletion), admins should receive an email and/or in-app alert.
4 months ago in Admin audit trail 0 Backlog

MCP Server for AI Agents

In order to connect FRONT with AI agents, an MCP Server would make this incredibly more easy than handling all the APi tasks.
9 months ago in AI 0 Backlog

Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
about 2 years ago in AI / AI knowledge / Knowledge Base 1 Backlog

Manage Workspace role/permissions with Teammate Groups

Today teammate Groups can be used to grant access to a Workspace with the default access role. This means that if an admin wishes to grant any other role with a teammate Group, they must assign it to users individually. This can becomes messy and ...
about 3 years ago in Teammate Groups 2 Planned

Disable contact exporting for non-admins

Provide admin the ability to turn off contacts exporting for non-admins
over 2 years ago in Contacts / Export 3 Backlog

Searching for assignee displays matches in order of most commonly assigned to or displays matches in the current team inbox, as opposed to alphabetically

To make manual assignments faster/more accurate (especially to teammates with common names), it would be helpful if when I type a name into the assign box (like "Nick") the "Nicks" who populate show up in order of who you assign to most or who is ...
almost 3 years ago in Collaborate - work together seamlessly 1 Backlog

Allow macros to trigger Required Tagging

Macro with moving action won't trigger rules such as Required tagging. Both features should be compatible to work together
4 months ago in Macros 0 Backlog

Contacts and accounts plugin on mobile app

Provide access to contacts and accounts, similar to the plug-in available on the web browser and desktop app.
about 1 year ago in Native features 0 Backlog