All ideas

Is it possible to minimize email drafts in the main inbox view to copy and grab other information from my calendar, other emails, etc? This is a great feature in Gmail to be able to pop back and forth quickly as you piece your email together from ...

Capabilities for predictive text when composing an email

Currently chatbots are only available for Front Chat. We would like to use chatbots across other channels like SMS and WhatsApp as well.

I have a Front Chat widget with a single chatbot installed over a couple of different web properties (support.example.com, dev.example.com, community.example.com, etc) - In my Chatbot Analytics dashboard, it would be helpful to filter and segregat...

Refresh the Smart QA setup flow to improve usability

Currently, the Live Dashboard allows to count the snoozed conversations only for non-ticketing inboxes. For ticketing inboxes, there's no way to distinguish waiting conversations that are snoozed or not.

Can Front support merging chat conversations? It is only possible, right now, to merge emails and tweets.

Set a duration after which the survey is not accessible