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Integrate with twilio conversations api to enable group texting

In some cases we may need to do a group text similar to having 2 or more customers on the same email. Twilio supports this with their conversations api and it would be great to be able to connect to that from front.
almost 2 years ago in Existing integrations 1 Backlog

Rules action - Merge contacts

Rule action to merge the contact to an existing one (for channels that are not emails, using a different handle like chat).
over 1 year ago in Workflows 0 Backlog

Improvements to Shift scheduling

Rather than only supporting recurring weekly shifts, add calendar shifts so that customers can plan holidays, changes in schedule week over week, etc.
over 4 years ago in Teammate availability / Workforce management 1 Backlog

Speak to Email

Product Feature: click cmd+R in front email to activate mic then I can talk out what Im trying to say gen AI turns that into a written out email copy that matches my conciseness and tone of voice
6 months ago in AI / Core Product Experience 0 Backlog

[accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...)

No description provided
8 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Customize Analytics report layout

Ability to resize, move, duplicate, or rearrange objects (graphs, tables, etc) in Analytics report.
over 2 years ago in Analytics Widgets / Insights 2 Backlog

WhatsApp Group Chat

Support WhatsApp group chat. Note: This is not currently supported natively in the WhatsApp API.
over 1 year ago in Existing integrations 1 Backlog

Full preview of message template

Our team sometimes needs to preview a full message template before selecting it, so it would be great to have a way to do this without having to select the message template. Have a preview button option that pulls up a modal with the full template.
about 1 year ago in Core Product Experience 1 Backlog

Keyboard Shortcut For Ticket Labels

When using the old inbox you could archive emails using cmd+E. When you try to do that while the new ticketing feature is enabled, it opens up the ticket label options. It would be awesome if there were keyboard shortcuts for 'Open', 'Waiting' and...
8 months ago in Ticketing 0 Backlog

Ability for team members to manually send Front Chat transcript to chat visitor

Add setting so teams can customize whether they want the chat transcript to be sent every 5 minutes when a chat visitor does not reply, or if teammates can send the transcript manually.
over 2 years ago in Live Chat 1 Backlog