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Manually Close / End a Front Chat conversation

As an operator / agent, I'd like to be able to "end" a chat with a customer. They can still start a new one.
over 1 year ago in Live Chat 0 Planned

Keyboard shortcut: select all (Ctrl+A) in the Spam & Trash folder to mass delete

Today, we are unable to use the select all shortcut in the spam folder, which makes mass deletion of spam messages difficult.
almost 2 years ago in Core Product Experience / Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

"Waiting" & "Resolved" Tabs in Personal Section

No description provided
6 months ago in Core Product Experience 0 Backlog

Google Task Integration.

Ability to add Google Tasks and get alerts on comments.
over 1 year ago in New integration requests 0 Backlog

Slack channel integration — support syncing message edits

Once a message comes in from Slack, any edits that the original creator makes are not updated in Front, making it possible to miss information without going back to check the message in Slack. Images as an example.
about 2 years ago in Existing integrations 0 Backlog

Improvements to Shift scheduling

Rather than only supporting recurring weekly shifts, add calendar shifts so that customers can plan holidays, changes in schedule week over week, etc.
about 4 years ago in Teammate availability / Workforce management 1 Backlog

Customize Analytics report layout

Ability to resize, move, duplicate, or rearrange objects (graphs, tables, etc) in Analytics report.
about 2 years ago in Analytics Widgets / Insights 2 Backlog

Disable contact exporting for non-admins

Provide admin the ability to turn off contacts exporting for non-admins
about 2 years ago in Contacts / Export 3 Backlog

Excel file preview instead of download

Sometimes we only need to view details thus having a preview option like Outlook has will help lessen the auto-downloading of excel files.
about 2 years ago in Collaborate - work together seamlessly 3 Backlog

Zoom Phone channel integration

No description provided
almost 4 years ago in New integration requests 2 Backlog