All ideas

Showing 1683

35 VOTE

"Snooze conversation" rule action

Ability to snooze a conversation from rules.

almost 4 years ago in Missing core rule actions 5 Backlog

2 VOTE

Dedicated Snooze permission

Restricting who can snooze without blocking archive permission.

3 months ago in Admin Experience 0 Backlog

3 VOTE

[activation] Shared AI training for same tag across AI tagging rules

Situation: when I want to create an AI tagging rule for multiple inboxes, all using the same tag (e.g., VIP), I have to train the AI, by reviewing message samples, separately for each rule, even though it's the same tag. Request: Streamline the pr...

4 months ago in AI / AI tagging 0 Backlog

12 VOTE

Update the "Unsubscribe on unassign" preference to include additonal options such as being unassigned due to being OOO or unassigned via a rule

Update the "Unsubscribe on unassign" preference to include additonal options such as being unassigned due to being OOO or unassigned via a rule. Some companies wish to leverage the unsubscribe feature for teammates when they're away for vacation o...

over 1 year ago in Mute / subscribe 0 Backlog

4 VOTE

[activation] Accelerate the training of AI tagging

The training of AI tagging takes too much time because it doesn't have enough sample messages to review.

5 months ago in AI / AI tagging 0 Backlog

9 VOTE

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)

12 months ago in Analytics - filters - New filters / Analytics areas / Analytics Filters & Dates / Analytics Functionality / Custom fields 0 Planned

16 VOTE

Disable contact exporting for non-admins

Provide admin the ability to turn off contacts exporting for non-admins

almost 2 years ago in Contacts / Export 3 Backlog

6 VOTE

[context] AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.

8 months ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

11 VOTE

Ability to use the chat visitor inactivity and/or the time the chat visitor has spent on a chatbot flow step as a trigger for a chatbot action

We would like the ability to use set different actions based on how long a chat visitor spends on a step / if they don't interact with the step for a certain amount of time. For example, if they're stuck on a step for too long, we'd like to build ...

about 1 year ago in Chatbots 0 Backlog

14 VOTE

Admins can lock the value of teammate preferences

Today, teammates have the flexibility to change many preferences and customize their experience. However, in some cases, admins may want to lock the value of some of these preferences in order to create a consistent customer experience and ensure ...

over 1 year ago in Admins can lock teammate-level settings 0 Backlog

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