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Contacts Auto-suggest Improvements

Improve contacts auto-suggest for Front composer so that contacts each individual user has personally emailed show up on top of the dropdown list
over 1 year ago in Contacts 4 Launched

Knowledge Base API - CRUD for internal & external KBs

Build an API for both external and internal requests to: Edit an article Create new article Delete an article Get an article/category List articles/categories
7 months ago in Knowledge Base 0 Launched

Searching in a conversation thread (cmd/ctrl+f is not working)

Problem: It's hard to search in a specific conversation thread. This translates as multiple problems: Hard to search inside a conversation thread (Ctrl+f or cmd+f are not searching through the collapsed message. Also, on the browser "cmd/ctrl+f" s...
about 1 year ago in Search Results 0 Launched

Native WhatsApp channel integration

Send and receive messages on WhatsApp Business channels directly from Front.
over 2 years ago in New integration requests 0 Launched

Company wide tags

Today tags are Team-specific. Companies with multiple Teams have to use a distinct *Urgent* tag. Those tags show up as duplicates in rules, analytics, etc. It also means that when a conversation is moved from Team A to Team B, we strip all existin...
about 3 years ago in Workspaces 3 Launched

Google My Business integration

No description provided
almost 3 years ago in New integration requests 5 Launched

Rule action to mute unsubscribe conversation

No description provided
about 3 years ago in Missing core rule actions 7 Launched

Chatbot Flow Previewer

It would be helpful to be able to test the chatbot flow before setting it live on our website to ensure that there are no mistakes in the flow.
11 months ago in Chatbots 0 Launched

Search keyword negation

Description: Be able to search for conversation that DON'T have a specific keyword. Exclude results containing a keyword from the search results by typing '-' before the keyword. Example use cases: Search for an open email from outside your organi...
about 3 years ago in Filters 6 Launched

Conversation custom fields in Search

Add conversation custom fields as a filter in search (ideally in the search from the UI - refer to screenshot attached). Today we have a way to search by conversation custom field (which is already helpful) but it's pretty technical and hard for e...
5 months ago in Custom fields / Filters / Filters - Query builder / Search 0 Launched